Frequently Asked Questions
Why should you book in advance?
1. Reduced Wait Times: Booking your appointment ahead of time allows us to allocate the necessary resources to serve you promptly, minimizing any waiting time.
2. Guaranteed Service: With a booking, you can be assured that you will receive the service you need without the risk of being turned away due to high demand.
3. Enhanced Planning: By knowing the number of appointments in advance, we can better organize our staff and resources to cater to your needs effectively.
4. Due to parking restrictions at our Deptford branch, it is not possible to leave your car with us; you must wait with your vehicle. Therefore to reduce wait times, we recommend you book an appointment.
Booking your appointment is easy. Simply click here and follow the straightforward booking process. Within just a few clicks, you can secure your preferred time slot and enjoy a hassle-free experience with us.
Is my car insured?
If your vehicle is not insured, we will apply an additional fee to cover our insurance costs. We take the utmost care to drive your car responsibly and safely, and our drivers are all pre-vetted.
How do I pay?
You need to give the driver cash on collection for the full amount and a receipt is left with you.
When do I get a receipt?
A receipt will be provided when your car is collected and full documentation is given to you on return of your vehicle.
How do I get my MOT Certificate?
Your MOT certificate will either be left in car on the seat or if preferred, handed to you personally when we deliver the car back to you.
What happens if my car fails the MOT?
If your car fails the MOT we will immediately call to let you know, explain why the car has failed and let you know the next steps.
How do I contact The Test Centre in case of a change of plan?
Do all your charges include VAT?
The MOT test fee is VAT free.
What payment methods do you accept?
We accept payment by cash and all major credit and debit cards.
Can I get my road tax without an MOT?
You will need to get your MOT done before you can get your road tax.
What time does my vehicle have to be dropped off for a Drop & Go MOT?
If you have booked a Drop & Go appointment, please drop off your vehicle before 8am. If it is out of hours please leave your keys using our key deposit facility. We will contact you when your MOT is complete & you are welcome to pickup your vehicle. Unfortunately, this service is unavailable at our Deptford branch due to parking restrictions.
There are no available appointments for Drop & Go MOTs, does this mean you are fully booked?
Our Drop and Go MOT appointments are limited, so if your are unable to find an appointment for this type of booking, please try to book a standard Weekday or Sunday MOT.